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售價:1159  |
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詳細資料ISBN：9781259252945 叢書系列：客戶服務 規格：平裝 / 436頁 / 普通級/ 單色印刷 / 6版 出版地：台灣 內容簡介 CUSTOMER SERVICE SKILLS FOR SUCCESS 6E ADDRESSES REAL-WORLD CUSTOMER SERVICE ISSUES AND PROVIDES A VARIETY OF UPDATED RESOURCES, ACTIVITIES, EXAMPLES AND TIPS FROM THE AUTHOR AND ACTIVE PROFESSIONALS IN THE INDUSTRY TO GAIN AND HOLD READERS' INTEREST WHILE PROVIDING INSIGHTS INTO THE CONCEPTS AND SKILLS RELATED TO CUSTOMER SERVICE. THE TEXT BEGINS WITH A MACRO VIEW OF WHAT CUSTOMER SERVICE INVOLVES TODAY AND PROVIDES PROJECTIONS FOR THE FUTURE THEN FOCUSES ON SPECIFIC SKILLS AND RELATED TOPICS. |
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